Royalzino Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Royalzino collects, uses, stores and shares your information when you register an account, play royalzino casino games, deposit funds or otherwise interact with royalzino.com. By creating an account, you agree to the practices described below. If you have any questions about royalzino bonus offers, your data, or this policy, you can reach us through live chat or e-mail, available 24/7.

Who We Are and What This Policy Covers

At Royalzino, we are operated by Ceshiroza Limitada, registered in San Jose, Costa Rica, and licensed by the Anjouan Gaming Authority under licence ALSI-202408027-FI2. This policy applies to all visitors and registered players of royalzino.com, including anyone who uses the royalzino app on desktop or mobile. Whether you search for "royalzino login", "royalzino casino login", or simply browse our lobby, the same data protection standards apply across every part of our platform.

Information We Collect

We gather several categories of personal information to operate our services, verify your identity and comply with our licensing obligations.

We collect registration details such as your name, date of birth, address, e-mail address and phone number when you sign up.
We collect identity verification documents (KYC) such as a government-issued ID, proof of address and payment method confirmation.
We record your transaction history, including deposits, withdrawals, currency used and bonus activity such as royalzino casino bonus claims.
We track your gaming activity, including games played, bets placed and session duration, to improve our services and detect irregular behaviour.
We collect technical data such as your IP address, device type, browser, operating system and approximate location, including when you use our PWA app.
We collect communication records when you contact our support team via live chat or e-mail.

How We Use Your Information

Our Royalzino platform uses your personal data for several legitimate purposes connected to running a licensed online casino. We use your information to create and manage your account, process deposits and withdrawals, verify your identity under anti-money-laundering rules, and deliver promotions such as our royalzino no deposit bonus offers or free spin campaigns. Here at Royalzino Casino, we also use your data to personalise your experience, recommend games, operate our loyalty programme, and send you marketing communications where you have consented to receive them. We may analyse aggregated data to improve game selection, payment processing and overall platform performance.

Marketing Communications

You may opt in to receive marketing emails, SMS or push notifications about royalzino casino bonus promotions, tournaments and loyalty rewards. You can withdraw your consent at any time by adjusting your account preferences or contacting us at [email protected]. We will stop sending marketing material promptly once you opt out, although transactional messages related to your account will continue.

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of the contract between you and us when you use our services, compliance with legal and regulatory obligations under our Anjouan Gaming Authority licence, our legitimate interests in preventing fraud and securing our platform, and your consent where required, such as for optional marketing communications.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties strictly for operational purposes.

We share data with payment providers processing Visa, Mastercard, Apple Pay, Google Pay and cryptocurrency transactions.
We share data with identity verification and anti-fraud service providers to complete KYC checks.
We share data with our game providers, including Pragmatic Play, Evolution and other named studios, to the extent necessary to deliver gameplay.
We may disclose information to regulators, law enforcement or courts where legally required.
We share data with IT infrastructure and customer support vendors who help us operate royalzino.com.

Cookies and Tracking Technologies

Our Royalzino website uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse traffic. Some cookies are essential for the royalzino app and browser version to function correctly, while others support analytics and marketing. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and accounting obligations, including anti-money-laundering recordkeeping requirements under our licence. Transaction records, KYC documents and communication logs may be kept for several years after account closure, as required by applicable law.

Data Security

We at Royalzino employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include encryption of sensitive data, restricted internal access, secure servers and regular monitoring of our systems. While we take data protection seriously, no method of transmission or storage is completely secure, and we encourage you to use a strong, unique &%C9z2tR)ol}MB{q for your account.

International Data Transfers

Because we serve players across Europe, Canada, Australia, New Zealand, Brazil, South Africa and South Korea, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator is based. We take appropriate steps to ensure that any such transfer is protected by suitable safeguards consistent with applicable data protection laws.

Your Rights

Depending on where you live, you may have rights regarding your personal data, and we are committed to respecting them.

You have the right to request access to the personal data we hold about you.
You have the right to request correction of inaccurate or incomplete information.
You have the right to request deletion of your data, subject to our legal retention obligations.
You have the right to object to or restrict certain processing activities.
You have the right to withdraw consent for marketing communications at any time.
You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, you can contact our support team via live chat or e-mail us at [email protected], and we will respond within a reasonable timeframe.

Children's Privacy

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with deposits and winnings handled in accordance with our terms.

VPN and Location Verification

We require accurate geolocation data to ensure compliance with restricted territories under our licence. Using a VPN or otherwise falsifying your location is not permitted and may void returns, deposits, winnings and bonuses, and can result in account closure, as location data forms part of the personal information we rely on to provide our services lawfully.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of royalzino.com after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how Royalzino handles your personal data, or wish to exercise your privacy rights, please contact our support team, available 24/7 via live chat, or e-mail us directly at [email protected].