Royalzino Terms and Conditions

Welcome to Royalzino Casino. These Terms and Conditions govern your use of our website, our games, our sportsbook and all services we provide at royalzino.com. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Our Company and Licence

Royalzino Casino is owned and operated by Ceshiroza Limitada, registration number 3-102-909336, registered at Edificio Ofident, Oficina 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. We hold a licence issued by the Anjouan Gaming Authority, licence ALSI-202408027-FI2, held by Ceshiroza SRL, type B2C, issued 15.08.2024 and valid to 14.08.2027. This same licence also covers our affiliated brands spingranny.com, corgibet.com, betarino.com, godofcoins.com and magicspins.com. Our terms are governed by the law of Costa Rica, and any dispute falls under the exclusive jurisdiction of the courts of Costa Rica.

Eligibility and Account Registration

To register at Royalzino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We only allow one account per person, household and IP address. When you register with us, you agree to provide accurate, current and complete information. We reserve the right to request identity verification documents at any time, and we will always require KYC before your first withdrawal is processed.

We do not accept players from a number of jurisdictions. We restrict access from the United States, United Kingdom, Spain, French overseas territories, the Netherlands, Israel, Lithuania, the Dutch West Indies, Curacao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan and Ukraine, along with jurisdictions flagged by the FATF and several additional countries listed in our compliance policy. It is your responsibility to confirm that online gambling is legal in your place of residence before registering with us.

Deposits, Withdrawals and Payments

We accept Visa, Mastercard, Apple Pay, Google Pay and a range of cryptocurrencies including Bitcoin, Ethereum, Solana, Tether and Cardano. Our minimum deposit requirements vary by country and currency; for example, the welcome package requires at least EUR 15, CAD 20, AUD 20 or the crypto equivalent. Our minimum withdrawal amount ranges between EUR 50 and EUR 120 depending on your country of residence and chosen payment method.

We process withdrawals back to the original deposit method wherever possible. Visa withdrawals are sent via Original Credit Transfer and Mastercard via Payment Transfer, and intermediary bank charges on transfers are capped at the equivalent of EUR 16. Every payout we process is queued for a mandatory security check, and your first withdrawal will always require identity verification. Processing on our side takes up to three business days, after which your payment provider's own timeframes apply — typically 1 to 5 business days for bank transfers, a few hours to one business day for e-wallets, and instantly for crypto.

We set daily, weekly and monthly withdrawal limits per account, visible in your cashier, and these caps increase with your loyalty rank. Weekly and monthly limits roll on a 7-day and 30-day basis rather than resetting by calendar. Wins exceeding EUR/USD 15,000 may be paid out in monthly instalments of up to EUR/USD 15,000 each. We require that deposits be wagered at least three times before a withdrawal request can be submitted.

Bonuses and Promotions

At Royalzino, we offer a Welcome Package worth up to EUR 2,500 plus 250 free spins and 1,000 Golden Paw, spread across your first three deposits. Our first deposit bonus scales with your deposit amount, starting at 100% plus 75 free spins from a EUR 20 deposit. All welcome bonuses carry a 40x wagering requirement, are credited as sticky bonuses, and no withdrawal is possible until wagering is fully met. We cap the maximum bet during wagering at EUR 5, and the maximum win from a bonus is limited to 10x the bonus amount.

Here at Royalzino Casino, we also provide a separate sportsbook welcome package worth EUR 450 across three deposits, subject to a 5x wagering requirement on accumulator bets of three or more events at odds of 1.4 or higher. Our High Roller bonus, weekly cashback, Sunday sports reloads and ongoing tournaments such as Spinoleague and Drops & Wins are available to eligible players under the specific terms published on our promotions pages. Entering any promo code cancels automatically credited welcome bonuses, so please read each offer carefully before opting in.

We limit withdrawable winnings from no-deposit bonuses and free spin winnings to EUR 50, and this cap remains in place even after wagering requirements have been met. Royalzino Casino reserves the right to amend, withdraw or refuse any bonus offer at our sole discretion, particularly in cases of suspected abuse or bonus hunting.

Games, Fairness and Technical Issues

Our platform features more than 6,000 games from over 93 providers, including Pragmatic Play, Evolution, NetEnt, Microgaming, Playtech, BetSoft and our own in-house studio, Royalzino Originals. We use certified random number generators for all RNG titles and stream live dealer games in real time through our live casino partners. In the event of a proven technical malfunction, we reserve the right to void affected bets and transactions.

We make our services available through both a standard browser version and a PWA application installable directly from our site on desktop and mobile devices. We do not guarantee uninterrupted access to our games or website and are not liable for losses arising from technical faults, internet connectivity issues or maintenance downtime.

Responsible Gambling and Account Restrictions

We are committed to promoting responsible gambling and offer tools such as deposit limits, loss limits, time-outs and self-exclusion. If you believe you may have a gambling problem, we encourage you to contact our support team or make use of these tools immediately.

We strictly prohibit the use of VPNs or any technology that falsifies your geolocation. If we detect that you have accessed our services through an encrypted connection to misrepresent your location, we reserve the right to void your deposits, winnings and bonuses, and we may close your account permanently. We also reserve the right to suspend or terminate any account where we suspect fraud, collusion, bonus abuse or a breach of these terms.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We provide support in English and aim to resolve queries, including those related to Royalzino login issues, verification requests or the Royalzino app, as promptly as possible. If you are searching for the Royalzino casino login page or need help accessing our Royalzino casino app, our support agents are ready to assist at any time.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend that you review this page periodically, as continued use of Royalzino Casino after any changes constitutes your acceptance of the revised terms. We will not publish a separate changelog, but the version in effect at any given time is the one displayed on our website.

By using our services, you acknowledge that gambling involves financial risk and that you participate at your own discretion. We encourage all players to read our full terms, our responsible gambling policy and our privacy policy before depositing funds or claiming any Royalzino bonus.