Our Royalzino Responsible Gaming

Our Commitment to Safer Play

We at Royalzino want every player to have a positive experience, and that means giving you the ability to monitor and manage your own activity at all times. Our platform is designed with built-in safeguards, transparent limits and clear communication so that you always know where you stand. We never encourage chasing losses, and we actively promote healthy habits through the account tools described below.

Our team monitors account activity for signs that a player might need extra support, and we reach out proactively when patterns suggest it could help. We also work closely with licensing authorities and independent organisations to make sure our responsible gaming framework reflects current best practice. Royalzino is committed to reviewing and improving these measures on an ongoing basis.

Tools to Help You Stay in Control

Our Royalzino account dashboard includes a full set of self-management tools. You can access these at any time from your profile settings, and our support team is always available if you need help adjusting them.

• Deposit limits – Set daily, weekly or monthly caps on how much you can add to your account.
• Loss limits – Define the maximum amount you are willing to lose over a chosen period.
• Wager limits – Control how much you stake across a given timeframe.
• Session time reminders – Receive alerts after a set period of continuous play so you can take a break.
• Cooling-off periods – Temporarily lock your account for a short break, from 24 hours up to several weeks.
• Self-exclusion – Close your account for an extended period or permanently if you feel this is the right choice for you.

Once a limit is set, we apply it immediately. If you want to lower a limit, our system processes the change right away. If you want to raise a limit or remove it, we build in a short waiting period before the change takes effect, giving you time to reconsider. This is a standard safeguard we use to protect you from impulsive decisions made in the moment.

Setting a Deposit Limit

You can adjust your deposit limits directly from your account at Royalzino. Simply log in, head to your account settings, and choose the limit type and timeframe that suits you. Our Royalzino support team can also walk you through the process via live chat if you prefer guidance. If you have not yet created an account, you can sign up in just a few minutes.

Requesting a Cooling-Off Period or Self-Exclusion

If you feel you need a break, you can request a cooling-off period or self-exclusion at any point. We at Royalzino will action your request promptly, and during this time you will not receive marketing emails, bonus offers or promotional notifications from us. Should you wish to return after a cooling-off period ends, your account will reactivate automatically, while self-exclusion requires you to contact our support team once the period has concluded.

Recognising the Signs of Problem Gambling

Gambling should always feel like entertainment, not a source of stress or financial pressure. We encourage every player to check in with themselves honestly from time to time. Some signs that gambling may be becoming a problem include:

• Spending more money or time than you originally planned
• Chasing losses with the hope of winning them back
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable or preoccupied when not playing
• Neglecting work, relationships or responsibilities because of gambling
• Hiding the extent of your play from family or friends

If any of this sounds familiar, we encourage you to use the tools on our Royalzino platform right away, and to consider reaching out to one of the independent organisations listed below. Recognising these patterns early makes a real difference, and there is no shame in asking for support.

Protecting Minors

Royalzino is strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We require identity verification during the account approval process to confirm that every player is of legal age, and we actively prevent access to our platform by anyone underage. We strongly recommend that parents or guardians use filtering software on any shared or family device to further restrict access to gambling websites. Reputable options include Net Nanny, CyberPatrol and Gamban, all of which can help block gambling sites from devices used by minors.

Independent Support Organisations

We at Royalzino work alongside, and recommend, a number of independent organisations that specialise in supporting people affected by problem gambling. These services are free, confidential and available regardless of where you play.

If you are based outside these regions, our Royalzino support team can help point you toward a local service that fits your country of residence.

A Self-Assessment You Can Try

If you are unsure whether your gambling habits need attention, ask yourself the following questions honestly:

1. Do you gamble to escape stress, worry or other problems?
2. Have you ever tried to cut back or stop and found it difficult?
3. Do you feel restless or irritable when trying to reduce your play?
4. Have you lied to people close to you about how much you gamble?
5. Have you lost time at work or school because of gambling?
6. Have you needed to borrow money or sell possessions to fund your play?

Answering yes to several of these questions could be a sign that it's time to use our limit-setting tools, take a cooling-off period, or speak with one of the organisations listed above. Our Royalzino platform is here to support you in making the choice that's right for you.

How We Support Responsible Advertising

We design our promotions and bonus offers to be transparent, with clear terms on wagering requirements, time limits and eligibility. We never target self-excluded accounts with marketing material, and we avoid promotional messaging that could pressure a player into gambling beyond their means. Our Royalzino marketing policies are reviewed regularly to stay aligned with responsible advertising standards across the markets we operate in.